Refund policy

RETURNS

At R&R, we stand behind the quality of our products and strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds

• Refunds are available for unused and unopened products in their original packaging.
• Refund requests must be made within 30 days of the delivery date.

2. Non-Refundable Items

• Used or opened products.
• Items purchased on sale or during special promotions.

3. How to Request a Refund

To request a refund, follow these steps:

1. Log in to your account on our website.
2. Go to your Order History and select the order you want to return.
3. Submit a refund request by providing the reason for your return.

Once your request is approved:

• We will send you a return shipping label at no cost to you.
• Ship the item(s) back to us at:
  1140 Randolph Avenue, Rahway, NJ, 07065 for inspection.

Alternatively, you can contact our customer service team at hello@rinjurubee.com or use our live chat on the website if you encounter any issues.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 days to your original method of payment.

5. Damaged or Defective Products

• If your product arrives damaged or defective, please contact us within 30 days of receipt with photos and details.
• We will gladly issue a replacement or refund at no cost to you.

6. Shipping Costs

• We will cover the shipping costs for all returns, whether due to damage, defects, or customer-requested refunds.

7. Missing Free Samples

If we forget to include a free sample with orders of any brand that is a 12-pack of 16 oz bottles, please inform us within 30 days of the delivery date to address the issue.